Privacy Policy

1. Who is responsible for your information

Delhi Golden Doodle decides why and how the information you send through this website is handled. In the language of the Digital Personal Data Protection Act, 2023, that makes us the data fiduciary for it, and you the data principal.

Delhi Golden Doodle
2210, Bazar Chitli Qabar, Ahata Mir Bukhari, Chandni Chowk, New Delhi, Delhi 110006
Phone and WhatsApp: 779-190-1085
Website: www.delhigoldendoodle.in

We are a small local business, not a large organisation with a separate privacy department. Privacy questions come to the same number you use for everything else, and are handled by the people who run the business.

2. What you give us directly

Everything in the table below is optional in the sense that you choose whether to send it. Some fields are marked required on the form simply because we cannot call you back without them.

If you call us or message us on WhatsApp, we also have whatever you tell us in that conversation, and the phone number you contacted us from.

3. How the inquiry forms actually work

This is worth stating plainly, because it is unusual and it affects your privacy in your favour: the inquiry forms on this website do not save your details into a database on this website.

• On the homepage, the form takes what you typed and assembles it into a WhatsApp message. WhatsApp then opens with that message ready to send. Nothing reaches us until you press send in WhatsApp. If you close WhatsApp instead, we never receive it.
• On several other pages, the form is presented as a contact prompt and the button does not transmit anything at all. On those pages, please use the phone number or the WhatsApp button to reach us.

The practical effect is that we receive your inquiry as a WhatsApp message or a phone call, and it lives in our phone and in our own records — not in a web database on this site.

4. What is collected automatically

We have not installed any analytics, heatmap, session-recording, remarketing or advertising technology on this website. We do not build a profile of you, and we do not track you from page to page or across other websites.

Like essentially every website, the server that hosts this website may keep standard access logs — for example the IP address of the request, the date and time, the page requested, and the browser identification string. These are generated by the hosting infrastructure for security and reliability, not by us for marketing, and we do not use them to identify individual visitors.

Separately, when a Google Maps embed loads, Google receives technical information about your device. That is explained in section 10 and in our Cookie Policy.

5. How your inquiry details are used

We use what you send us to:

• Reply to your question and understand what you are actually asking
• Give availability, booking and price guidance relevant to your situation
• Advise whether delivery or pickup is workable for your locality
• Answer grooming, training, vaccination and general care questions
• Coordinate a booking, handover or delivery if you decide to go ahead
• Keep a record of what was discussed and agreed, so both sides have the same version of events
• Respond to a complaint, or deal with a legal or regulatory requirement

We do not sell, rent or trade your details. We do not add you to a bulk marketing list from a website inquiry, and we do not use your details for advertising unrelated to the question you asked.

6. Replying by phone and WhatsApp

Phone and WhatsApp are how we reply. By giving us your number and sending an inquiry, you are asking us to contact you on it about that inquiry.

If you would rather we used only one channel — a call but not WhatsApp, or messages only at certain times — tell us and we will follow that. If you want us to stop contacting you altogether, say so and we will stop.

7. Booking, delivery and support messages

If your inquiry turns into a booking, we will use your name, number and address to coordinate the practical steps — confirming details, arranging a handover time, and planning delivery or pickup. Where delivery is arranged, the person or service carrying it out will need your address and contact number to reach you.

After a puppy is with you, we may follow up to check how the settling-in is going or to answer care questions. That is support, not marketing, and you can ask us to stop at any point.

8. Consent and your choices

Sending us an inquiry is a voluntary act, and it is your consent for us to use those details to answer you. You are never obliged to fill in a form to browse this website.

You always have the choice to:

• Read the site without sending us anything
• Leave optional fields blank and tell us only what you are comfortable sharing
• Call instead of sending anything in writing
• Withdraw your consent later and ask us to stop contacting you and to delete what we hold

Withdrawing consent does not affect anything already done lawfully before you withdrew it, and we may still need to retain limited records where the law requires it — for example records connected to a completed transaction.

9. Cookies and similar technologies

The pages of this website do not set first-party analytics or advertising cookies, and do not store your form entries in your browser using local storage or session storage. There is no cookie-consent banner or preference centre on this website, because there is no tracking to consent to.

The hosting platform may set a small number of strictly necessary cookies for security and basic site functioning. Third-party cookies and storage can be set by Google when a map embed loads. All of this is set out properly in our Cookie Policy, together with how to control cookies in your browser.

10. Google Maps embeds

Several pages embed a Google Maps map showing our Chandni Chowk address. When that map loads, your browser contacts Google's servers directly, and Google receives your IP address and standard technical information about your device. Google may also set cookies or store data in your browser at that point. That processing is governed by Google's own privacy policy, not ours.

On the homepage the map is deliberately deferred: it loads only when you scroll far enough to reach it. If you never scroll to the map section, the Google connection is never made on that page.

The map is there so you can find us. Nothing you type into a form is sent to Google.

11. Fonts, analytics and other embeds

To be specific about what is not here:

• No web font service. The site uses the fonts already installed on your device, so no request is made to Google Fonts or any other font host.
• No Google Analytics, no Google Tag Manager, no advertising pixels.
• No video, social media or comment embeds.
• No live chat widget, newsletter tool or CRM script.
• No payment gateway. Payment details are never entered on this website.

If any of this changes in future, this policy and the Cookie Policy will be updated before or at the time the change goes live.

12. WhatsApp and other third-party services

The WhatsApp buttons and the floating WhatsApp icon are links to wa.me. Clicking one takes you out of this website and into WhatsApp, which is operated by Meta under its own terms and privacy policy. The message content, your number and the conversation history sit with WhatsApp as well as with us.

Telephone calls are carried by your mobile operator and ours under their own terms. We have no control over how those companies handle information, so please review their policies if that matters to you.

13. When information may be shared

Your details may be shared, and only to the extent needed, in these situations:

• Delivery or transport. If a puppy is being delivered to you, whoever carries it out needs your address and phone number.
• A service you asked us to arrange. For example, if you ask us to introduce you to a groomer, trainer or veterinarian, we will pass on what is needed to make the introduction.
• Professional advisers. If we need legal or accounting advice on a matter that involves you.
• Legal requirements. Where we are required to disclose information by law, by a court, or by a competent authority.
• Protecting rights and safety. Where disclosure is necessary to establish, exercise or defend a legal claim, to prevent fraud, or where an animal's welfare is at risk.

We do not share your details with advertisers, data brokers or unrelated businesses.

14. Service providers and legal disclosure

We rely on a small number of ordinary providers to run the business — a web hosting provider for this website, a mobile operator, and messaging platforms such as WhatsApp. These providers process information as part of delivering their service, under their own terms.

Some of these providers, including WhatsApp and Google, operate infrastructure outside India, which means information handled through those services may be processed outside India under their arrangements. Where we ourselves hold your details, they stay in our own records in India.

15. How long we keep information

We do not run a fixed automatic deletion schedule, and we are not going to claim one that does not exist. In practice:

• General inquiries that go nowhere are kept only as long as they are useful for following up, and then are of no further interest to us. You can ask us to delete them at any time and we will.
• Records connected to a booking or handover are kept longer, because both sides may need them if a question comes up later, and because tax or legal obligations can require it.
• WhatsApp conversations stay in the WhatsApp app on our phone until deleted there.

If you would like your details removed, ask us — see section 18. We would rather delete something on request than keep it indefinitely for no reason.

16. Security measures we take

This website is served over an encrypted HTTPS connection, and it does not store your inquiry details in a website database — which removes the single most common way small business websites leak customer data.

The devices and accounts we use to receive inquiries are access-protected, and access to your details is limited to the people who actually need it to respond to you.

We will not claim more than that. No method of transmission or storage is completely secure, we do not operate a formal certified security programme, and we cannot guarantee that information sent over the internet or over a messaging service will never be intercepted. If we become aware of a breach affecting your personal data, we will act on it and inform you and the relevant authority as required by law.

17. Your privacy rights

Under Indian law — principally the Digital Personal Data Protection Act, 2023 and the rules made under it, together with the Information Technology Act, 2000 and the rules framed under it — you have rights over your personal data. In relation to what we hold, you can:

• Ask what personal information we hold about you and what we have done with it
• Ask us to correct anything inaccurate, incomplete or out of date
• Ask us to delete information we no longer need for the purpose you gave it for
• Withdraw consent you previously gave, and ask us to stop contacting you
• Nominate another person to exercise these rights on your behalf if you are unable to
• Raise a grievance with us, and escalate it to the appropriate authority if we do not resolve it

You do not need a lawyer or a formal letter to do any of this. A phone call or a WhatsApp message is enough.

18. Correction and deletion requests

Call or WhatsApp 779-190-1085 and tell us what you want changed or removed. Please give us enough detail to find the right record — usually the phone number you contacted us from, and roughly when you got in touch.

We will confirm what we have done. If we cannot delete something — for example a record we are required to keep because it relates to a completed transaction — we will tell you why, rather than quietly ignore the request.

Because we are a small business, we may need to verify that the request is really coming from you before we act on it.

19. Children's privacy

This website is intended for adults. We do not knowingly collect personal information from children, and we will not proceed with a booking or accept payment from anyone under 18. Inquiries about a family pet should come from a parent or guardian.

If you believe a child has sent us their details, contact us on 779-190-1085 and we will delete them.

20. External links

This website links to external services, including Google Maps and WhatsApp. Once you follow a link away from this website, this policy no longer applies and the other service's privacy policy takes over. We are not responsible for how other websites and apps handle your information, so it is worth checking their policies before you share anything with them.

21. Updates to this policy

We will update this policy if what we collect, how we use it, or the technology on this website changes — and if we add anything that tracks visitors, we will say so here before or at the time it goes live.

The version published on this page is always the current one, and the "last updated" date at the top of the page tells you when it last changed. Please check it occasionally.

22. Contact us about privacy

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